Privacy Policy

Effective Date:May 14, 2024

DreamVault is a platform that helps connect Builders with Dreamers they love. “DreamVault,” “we,” “us,” and “our” refer to DreamVault, Inc., this platform, and the services offered by DreamVault, including the DreamVault iOS app, the DreamVault Android app, DreamVault APIs, www.dreamvault.co and related websites. This Privacy Policy is part of our Terms of Use, and describes how we collect, use, and share information.

INFORMATION YOU PROVIDE DREAMVAULT

This is information that you provide to us through text fields, such as your name, payment information, and benefits. The information of this type that we require you to provide differs depending on whether you create an account, become a Builder, purchase a subscription or other offering, otherwise engage with a Dreamer, or become a Dreamer, and typically includes at least:

  • first and last name/surname;
  • email address;
  • phone number;
  • username;
  • password; and/or
  • county and state/province of residence.

You may also have the option to sign up for DreamVault using a Facebook, Google, or Apple account. We will ask for permission to access basic information from your Facebook, Google, or Apple account, such as your userID, full name, email address, and profile picture. You can choose to stop sharing that information with us at any time by going to Facebook, Google, or Apple to remove DreamVault's access to that account and your ability to use it to log in to DreamVault. In order to use an account with one of these companies to sign up for DreamVault, these companies may require you to share personal data with them, including information about your usage of DreamVault. As applicable to you, please consult the Facebook, Google, and Apple privacy policies to learn more about that.

You may also have the option to add more information to your public profile, such as a location, social media links, and an about section, which we store along with the other information that we collect.

Builders

A Builder is someone who follows Dreamers and makes a purchase on DreamVault, which may come with special benefits from Dreamers they are following. As a Builder, you must provide your payment information to our payment partners. You can see the Privacy Policy for these payment partners on the Venmo, Apple, PayPal, and Stripe sites. DreamVault stores the expiry and postal code associated with your payment card, but does not store your full payment card number. Instead, DreamVault uses a service provider to create a token that represents your card's primary account number, which DreamVault then stores. If you choose to pay using a payment partner that requires you to provide to them your personal data like name and email address, such as PayPal, then that payment partner may provide that information to DreamVault.

We collect and process information about the Dreamers you subscribe to and/or support, the memberships and other offerings you purchase, and what benefits you receive. As a Builder, if you select a membership or offering with a physical benefit then you will be asked to optionally provide your shipping information, including phone number. We may also derive your location from your self-disclosed country, your IP address, and/or your payment card.

Dreamers

A Dreamer is someone who creates a page on DreamVault to engage with Builders who purchase gifts and merchandise on DreamVault to support the Dreamer's creations. To become a Dreamer, you must create a page that describes what you are creating and any benefits you are offering. To receive payouts, you have to create an account with our payment partner Stripe. If you choose to receive payouts using a payment partner that requires you to provide to them your personal data like name and email address, such as PayPal, then that payment partner may provide that information to DreamVault. You may also be required to provide your bank account information to process payouts. You must also provide us with additional information for tax purposes. Depending on your location and the type of creations that you create, you may have to provide DreamVault some combination of the following:

  • email address;
  • phone number;
  • username;
  • password;
  • first and last name/surname;
  • business name;
  • address;
  • social security number and/or employer identification number;
  • country of citizenship;
  • tax identification number, company registration number, and/or VAT number;
  • date of birth;
  • place of birth;
  • your nonprofit registration number, if you are a nonprofit business;
  • bank account information;
  • self identification as an Adult/18+ Dreamer; and/or
  • copies of your ID card and proof of residency.

ADDITIONAL INFORMATION WE COLLECT

Automatically Collected Information

We automatically receive information when you view creations on or otherwise interact with DreamVault, even if you have not created an account. For example, when you visit www.dreamvault.co , use DreamVault's mobile apps, sign into DreamVault's services, or view or interact with an email from DreamVault, we may automatically receive information about you, including:

  • your IP address;
  • your approximate location (typically derived from your IP address);
  • your browser and/or device type;
  • your operating system;
  • your language settings;
  • the referring web page (including parameters contained therein);
  • your mobile carrier;
  • device information (including device and application IDs);
  • your search terms (including those not submitted as queries);
  • the links you click;
  • the pages you visit/the creations you load or request;
  • session length, dwell time, and duration of media experiences (including view time); and/or
  • cookie information (further detailed in our Cookie Policy).

Messages and Comments on DreamVault

When you send or receive messages or when you post or are mentioned in comments or messages on DreamVault, we collect the contents of those messages and comments as well as information about related activity, including the timestamp of those messages and comments and who has viewed those messages or comments.

User Research Studies & Surveys

We may conduct research about current, former, and prospective Dreamers and Builders. From time to time, we may solicit your participation in such a research study and, if you choose to participate, then we may observe how you use DreamVault and may record video, audio, and images of you using DreamVault and your interview with DreamVault researchers. As part of these research studies we may also ask you to answer survey questions, including about how you use DreamVault and how you perceive DreamVault's services and brand. When you answer these questions, we will store your responses.

Event Information & Surveys

From time to time, we may solicit your participation in surveys related to DreamVault events. In order to better understand and serve Dreamers and Builders, we may ask you for demographic information, including information related to your gender identity, ethnicity, race, age, sexual orientation, earnings, and accessibility, which you may optionally choose to provide. We collect such information to help us better understand the overall population of Dreamers and Builders that use DreamVault, to develop and market events for Dreamers and Builders, and to showcase Dreamers for greater discoverability, including at such events. When you complete these surveys, we store your survey responses, including any such demographic information you choose to provide.

We may also request information from you at in-person and online events. This information may include your name, email address, mobile phone number, details about the types of creations you create, and survey or feedback responses.

Information from Third-Party Accounts

After creating a DreamVault account, you may be able to connect your social media account(s) (e.g. Twitter, Facebook, YouTube, TikTok, and Twitch) with DreamVault and we may collect and store some information related to those accounts, including:

  • profile information, including userID, username, page name, and/or profile picture;
  • follower and/or subscriber counts;
  • relationship graph, including accounts you follow and that follow you;
  • post and/or upload counts; and/or
  • view, like, and/or comment counts.

You may also grant DreamVault access to these third-party accounts in order for some DreamVault features to operate. When you connect such a third-party account to your DreamVault account, that third-party service will typically present a page that describes the information that DreamVault can access and/or permissions you are granting to DreamVault to take actions on your behalf. At any time, you may be able to revoke DreamVault's access to those accounts using the respective third party's settings page (e.g. here for Google).

DreamVault may use YouTube API services. By using DreamVault in connection with YouTube API Services, you agree to be bound by the YouTube Terms of Service.

Promotions

DreamVault may operate certain promotions from DreamVault-operated accounts on third party platforms such as Instagram, Twitter, and Facebook. Personal data collected by DreamVault as part of such promotions will be used in accordance with this Privacy Policy.

INFORMATION COLLECTED BY THIRD PARTIES

Cookies

Third parties may use cookies on our website. A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. Please see our Cookie Policy for more information on the use of cookies on DreamVault.

Social Media Features and Widgets

We may use social media and related products and features, the Facebook Like button, and widgets, such as the Share button or similar interactive mini-programs that run on DreamVault. These features may collect your IP address and other personal data, including which page you are visiting on our site, and may set and/or read cookies. Social media features and widgets are either hosted by a third party or directly on DreamVault. For more information on the technologies used by these third parties, the information they collect, and how that information is used, please refer to their respective privacy policies. Below are links to the privacy policies of the most used such services for easy reference:

HOW WE USE INFORMATION

As applicable, we use the information we collect to:

  • comply with industry requirements, self-regulatory guidelines, US federal law, US state law, and international laws, including tax reporting requirements;
  • verify your identity to comply with industry requirements, self-regulatory guidelines, US federal law, US state law, and international laws;
  • enable you to sign in to your account;
  • enable you to purchase offerings on DreamVault;
  • process payments and payouts;
  • apply VAT and/or sales tax;
  • deliver benefits and other offerings;
  • send physical merchandise to your shipping address;
  • send you messages and notifications, including push notifications, email, and SMS/MMS as controlled by your notification preferences;
  • provide you with information about DreamVault, DreamVault products, and offerings on DreamVault;
  • provide you with customer support and reply to your questions;
  • promote your DreamVault account and/or Dreamer page for greater discoverability;
  • personalize the DreamVault experience, including recommending Dreamers to Builders;
  • market DreamVault products and services to you or to audiences similar to you, including via personalized advertising (also referred to as online behavioral advertising or interest-based advertising) as controlled by your marketing preferences;
  • organize and tailor in-person and online events;
  • understand and analyze how you use the service;
  • conduct research and development to improve DreamVault and develop our products and their features;
  • prevent fraud, abuse, and illegal activities on DreamVault, including using automated processing and manual review; and/or
  • provide you with reasonable accommodation if you notify us of a disability.

INFORMATION SHARED WITH DREAMERS

By purchasing offerings on DreamVault that are offered by a Dreamer, or otherwise engaging with or becoming a Builder of a Dreamer, you agree to share personal data with that Dreamer that may include:

  • your full name in your DreamVault profile;
  • your email address;
  • your other DreamVault profile information;
  • your physical address, city, state/province, and country if you select a membership or offering with a physical benefit and choose to provide your shipping information;
  • your phone number, when you have signed up to support a Dreamer who engages with you via text messages, if you select a membership or offering with a physical benefit and choose to provide your shipping information, or when you have signed up for event notifications via text;
  • all information about your pledge, including amount and start date but not your full payment card information; and
  • some aggregated data about how you use DreamVault, including analytics like post views, video views, and video view duration.

When you use DreamVault to send a message to another user, including a Dreamer, the contents of that message will be shared with the recipients you select.

As part of offering and operating a Dreamer page and/or membership on DreamVault, a Dreamer may use one or more third-party services. These third parties may, for example, host creations or help deliver benefits, including shipping packages to Builders. Accordingly, Dreamers may share Builder personal data with such third-party services and/or enable Builders to elect to share personal data with such third-party services in order to receive offerings or membership benefits or otherwise participate in a membership or related event. You should review the privacy policies of these third-party services in order to understand how they collect, use, and share personal data.

INFORMATION SHARED WITH COMMUNITIES ON DREAMVAULT

By purchasing offerings on DreamVault that are offered by a Dreamer, otherwise engaging with or becoming a Builder of a Dreamer, or by creating a Dreamer page yourself, you are joining a DreamVault community associated with that Dreamer. This community is comprised of the Dreamer and people who have followed or purchased an offering on DreamVault that is offered by, or otherwise engaged with or become a Builder of that Dreamer, including those who follow that Dreamer for free. You agree to share personal data with that community that may include:

  • your full name in your DreamVault profile for that community;
  • your avatar image in your DreamVault profile for that community;
  • your biographical description in your DreamVault profile for that community;
  • your connected social media accounts in your DreamVault profile for that community;
  • the offerings you've purchased on DreamVault related to the Dreamer associated with that community;
  • how long you've supported the Dreamer associated with that community;
  • the communities on DreamVault to which you and the person viewing your community profile both belong; and
  • the chat rooms on DreamVault in which you and the person viewing your community profile both are or have been present.

This personal data may be displayed in your community profile, which may have more information than your public profile and is visible to fellow community members. If you disable your community profile in your settings, then your public profile, which is described below, may be displayed to fellow community members.

INFORMATION SHARED WITH THE PUBLIC

The following information may be publicly accessible or otherwise shared with members of the public:

  • Aggregated and otherwise non-personal data, including aggregated usage data in blog posts, press releases, or other ways to share information about DreamVault's usage and business.
  • Comments, likes, and other reactions inherit the visibility of the associated post or message. Accordingly, comments, likes, and reactions on public posts or messages are public and comments, likes, and reactions on posts or messages with limited visibility are visible to the audience of users to whom the author has made the post or message available. If a non-public post or message is later made public, then the comments, likes, and reactions on that post or message may also become public.
  • For Builders:
    • your public DreamVault profile, including your username, avatar image, and the date you created your DreamVault account;
    • social media accounts you've connected to your DreamVault account;
    • your public biographical description if you've added one to your DreamVault account; and
    • if your full public profile setting is enabled:
      • the Dreamers you support and the date you started supporting them;
      • the posts you've liked; and
      • the comments you've made.
  • For Dreamers:
    • your public DreamVault profile, including your username, avatar image, the date you created your DreamVault account, and location information you've added;
    • social media accounts you've connected to your DreamVault account;
    • your public biographical description if you've added one to your DreamVault account;
    • if your full public profile setting is enabled,
      • the Dreamers you support and the date you started supporting them;
      • the posts you've liked; and
      • the comments you've made;
    • the contents of your Dreamer page, including a description of your Dreamer page, the titles of all of your posts, goals you've set for your Dreamer page, whether your Dreamer page has a shop, and information about any offerings you've added to that shop, including the title, description, and characteristics of those offerings;
    • if certain features such as followers or earnings is available and is enabled, then the amount of followers and money earned on DreamVault from your Dreamer page;
    • the contents of your posts are made available to the audience you've selected – for example, public posts are public and posts limited to a selected membership tier are visible to anyone who subscribes to that tier;
    • Builders of your Dreamer page may be notified when you become a Builder for another Dreamer page on DreamVault if your full public profile setting is enabled; and
    • when you like or react to a comment on one of the posts on your Dreamer page this fact may be displayed to the audience that can view the post based on the post's visibility setting.

INFORMATION SHARED WITH THIRD PARTIES

We never sell your information to third parties. Other than information that is shared with Dreamers, shared with communities on DreamVault, or shared with members of the public, we will only share data with third parties under the following circumstances:

  • DreamVault's service providers: these are companies that are contractually engaged with us to provide us with services, including cloud hosting, content distribution, security, order fulfillment, email and document management, internal communication/chat, analytics, credit card processing, multi-currency settlement solutions, and fraud detection and prevention. We may share your personal data with such service providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that these third parties use your personal data only on DreamVault's behalf and pursuant to our instructions (service providers may use other non-personal data for their own benefit).
  • Government and law enforcement agencies
    • Tax reporting: to satisfy obligations to report information to tax authorities, including reporting information about Dreamers' earnings on DreamVault, tax identification information, and information related to transactional taxes such as Valued Added Tax, Goods and Services Tax, other local service or sales taxes in non-US locations, and state sales tax in the United States.
    • Legal process and law enforcement: to protect the security or integrity of DreamVault, as well as to protect the rights, property, and safety of DreamVault, its employees, Builders, Dreamers, or others, or if we believe that disclosure is reasonably necessary to comply with a law, regulation, or other valid legal process (e.g. subpoenas or warrants served on DreamVault). When legally permitted to do so, and under appropriate circumstances, DreamVault will endeavor to notify you (typically by email) when we intend to release your data pursuant to a valid government request, law-enforcement request, or other legal process.
  • Any third parties connected with the sale, merger, bankruptcy, sale of assets, or reorganization of our company: in such a circumstance the promises in this Privacy Policy apply to any data transferred to a new entity.
  • Third-party services to which you've connected your DreamVault account: when you connect your DreamVault account to other websites, apps, or services, you may be asked to give those websites, apps, or services access to information about your DreamVault account and/or permission to perform actions within your DreamVault account on your behalf. If you choose to take such an authorization action, then DreamVault will follow your instructions and grant the access or permission that you've selected.

YOUR PREFERENCES AND CONTROL OVER YOUR DATA

Choosing Your Preferences

On www.dreamvault.co and related mobile apps you may find your settings after you log in to your DreamVault account. Settings let you see and adjust your account preferences, including privacy preferences.

Opting out of Marketing

You may opt out of marketing at any time in every marketing communication as applicable. You may also adjust your preferences in your settings.

Opting out will stop marketing emails and SMS/MMS as applicable. Please allow up to 30 days for your opt-out request to be processed. If you have an account with DreamVault, you will continue to receive service-related emails and texts if you have opted into receiving texts. You will also continue to receive service-related shipments of benefits to the designated delivery address.

We may work with third-party advertising partners to market our services. You can opt your current browser out of interest-based advertising from partners that adhere to the Digital Advertising Alliance's Principles for Online Behavioral Advertising at https://optout.aboutads.info. On Android, depending on your version of Android, you can delete the advertising ID for your current device in your Android phone's settings or you can opt your current device out of interest-based advertising by enabling “Opt out of Ads Personalization” in your Android phone's settings (precise directions and setting name may be different on different Android versions). On iOS 13 and previous versions only, you can opt your current device out of interest-based advertising by enabling the “Limit Ad Tracking” setting in your iOS phone's settings (precise directions may be different on different iOS versions). On iOS 14 and later versions only, if you don't want to allow apps to access your current device's iOS Identifier for Advertising, you can disable the “Allow Apps to Request to Track” setting in your iOS settings (precise directions may be different on different iOS versions).

Turning Off Email Notifications

You can change your email notifications in your email settings or click unsubscribe where indicated. While this allows you to stop many notification emails, we will still send other service-related emails.

Turning Off Mobile Push Notifications

If you download the DreamVault iOS or Android app you may also receive notifications on your mobile device. These can be disabled in the App settings.

Controlling Your Data

We enable individuals to:

  • access their personal data that DreamVault has collected;
  • correct or rectify any such personal data that they believe is inaccurate;
  • restrict or oppose the processing of their personal data;
  • delete their personal data; and
  • transport their personal data.

You can do this on DreamVault in the following ways:

  • access, review, modify, and update your data by logging in to your account at DreamVault and going to youraccount settings;
  • access your personal data, port it, or delete it data by emailing us at helpdesk@dreamvault.co ;
  • delete a previously-disabled account by emailing DreamVault at helpdesk@dreamvault.co ; and
  • exercising preferences as described above.

If you are unable to log in to your account, and are unable to recover your account with a password reset in order to lodge your privacy request, then you may reach out to helpdesk@dreamvault.co. We reserve the right to refuse access to or recovery of an account, at our sole discretion, in order to prevent an unauthorized takeover of your account or unauthorized access to your personal data.

Verification of Requests

Users typically maintain password-protected accounts with DreamVault. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging in to your DreamVault account, or to verify your identity in another manner.

If we are unable to adequately verify your request at our sole discretion then, in order to protect against unauthorized access to personal data, we reserve the right to deny the request.

Do Not Track Signals

Your browser may be configured to transmit a “Do Not Track” signal to websites that you visit. There is no industry-standard approach to what this signal means. Accordingly, DreamVault does not monitor or otherwise respond to these “Do Not Track” signals.

CALIFORNIA PRIVACY LAWS

The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) allows California residents to request access to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared.

DreamVault provides California residents and all users with the right to view, access, or transport, or delete their information by emailing us at helpdesk@dreamvault.co. We do not discriminate against users who exercise their privacy rights.

Under California's “Shine the Light” law (Civil Code section 1798.83), California residents have certain rights regarding the disclosure of their information to third parties for their own direct marketing purposes. DreamVault's policy is not to share your information with third parties for the third parties' direct marketing purposes if you have exercised your option to prevent that. If you wish to not have your personal information shared for those purposes, you may adjust your preferences or request that we delete your personal information by emailing us at helpdesk@dreamvault.co.

EU PRIVACY LAWS AND DATA TRANSFERS

By using DreamVault, you agree that your personal data may be transferred to and stored in the United States, and handled as described in this Policy. DreamVault acts as a data controller, as defined under applicable law.

DreamVault processes personal data based on different legal grounds depending on the circumstances. This includes performance of a contract, legitimate interest, legal obligation, and consent where appropriate. Where we rely on consent, you may withdraw such consent at any time.

Contractual Protections Covering Transfers

Where appropriate, DreamVault transfers of personal data of individuals in the European Union and the United Kingdom outside of those locations are performed based on contractual obligations placed on the recipient of the personal data.

EU Data Privacy Requests

If you have privacy concerns or questions, you can contact us via email at helpdesk@dreamvault.co with “EU Data Privacy Request” in the subject title. You may also post a letter to us with your questions at DreamVault LLC, 11509 Beatrice St., Los Angeles, CA, 90066.

Complaints

We take your privacy queries seriously, and are committed to resolving any complaints that may arise about our collection or use of your data. If you believe your privacy rights have been infringed, we encourage you to contact us at helpdesk@dreamvault.co. You may also have the right to complain to the appropriate data protection supervisory authority.

Establishing an Authorized Agent

You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester's valid government ID, and the authorized agent's valid government ID. Please contact helpdesk@dreamvault.co with your request. In order to prevent an unauthorized takeover of your account or unauthorized access to your personal data, we may decline access to or recovery of your account at our sole discretion.

Our Data Retention Period

DreamVault stores your personal data until it is no longer necessary to provide our services, or until you ask us to delete it. We may continue to retain some information even after you delete your account if we are required to do so in order to comply with applicable laws.

SECURITY

The security of your personal information is important to us. We use reasonable and appropriate physical, technical, and administrative industry safeguards to protect information from unauthorized access, use, loss, misuse or unauthorized alteration.

Our systems never access your full credit card number, and we encrypt the most sensitive information like tax information using transport layer security (TLS). We also offer advanced security measures, such astwo-factor authenticationfor signing in, andCAPTCHA verificationin cases when a bot is detected, when a user attempts to login from a suspicious IP address or after rapid succession login attempts. We only serve traffic over HTTPS, which encrypts all data between you and us.

CHILDREN

DreamVault is not directed to children, and you may not use DreamVault if you are under the age of 13. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or legal guardian to do so on your behalf). You must be at least 18 years old or have your parent's or legal guardian's permission to have a Dreamer page on DreamVault or to make purchases.

CHANGES

We may sometimes make changes to this Privacy Policy. If we make a change to this Policy that, in DreamVault's sole discretion, is material, then we will let you know before the changes come into effect. Continuing to use DreamVault after a change to this policy means you accept the new policy. If you have any questions, please email helpdesk@dreamvault.co.